Gabriela - Logistics Coordinator with 3+ years in freight and coordination

Managed transportation logistics, liaising with shippers, carriers, and stakeholders to ensure smooth freight movements.

Handled customer inquiries through multiple channels, resolving issues professionally and maintaining positive relationships.

Collaborated across departments to streamline logistics and operational workflows.

Led customer service and delivery teams, overseeing operations and client relationship management.

Coordinate the transportation of goods in North America, ensuring timely delivery and adherence to customer requirements., Oversee end to end communication in freight operations, liaising with shippers, carriers and key stakeholders to ensure seamless coordination., Maintain detailed records of all interactions in company systems and collaborate with different departments such as accounting, sales and operations to streamline processes and resolve issues efficiently.

Provided excellent service to customers through various channels, resolving inquiries promptly and professionally., Effectively communicated with customers to understand their inquiries, issues and feedback., Demonstrated a positive attitude and willingness to help, ensuring an authentic experience to our customers.

Led the customer service team and oversaw last-mile delivery operations, optimizing transportation routes to improve efficiency., Built and maintained strong relationships with existing and potential clients, identifying their needs and providing tailored solutions., Managed contract negotiations and pricing agreements to ensure profitability while enhancing customer satisfaction., Collaborated with cross-functional teams to optimize workflows.