This is my profileContact via CazVidAaron
Customer Service & Technical Support Specialist with 3+ years in telecom
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Competencies
Provided professional customer support, resolving billing and technical issues efficiently.
Assisted customers with technical issues by diagnosing problems and guiding solutions.
Demonstrated clear and empathetic communication in high-pressure call center environment.
Operated complex systems like CSG ACSR to facilitate customer data handling and service management.
Resolved customer conflicts through active listening and problem-solving techniques.
Education
Languages
Summary
Experienced in high-volume call centers, adept at troubleshooting, resolving technical and billing issues, and managing complex systems. Skilled in communication, empathy, teamwork, and conflict resolution.
Key Achievements
- Handled inbound calls in a high-volume call center, ensuring efficient issue resolution.
- Provided technical troubleshooting and step-by-step assistance for diverse customer issues.
- Managed complex systems like CSG ACSR to support customer service operations.
Experience
Customer Service & Technical Support Representative
Handled inbound customer calls in a high-volume call center environment., Provided technical troubleshooting and step-by-step assistance., Resolved billing, service, and technical issues efficiently., Delivered professional and empathetic customer service., Management of complex systems such as CSG ACSR.