Experienced in high-volume call centers, adept at troubleshooting, resolving technical and billing issues, and managing complex systems. Skilled in communication, empathy, teamwork, and conflict resolution.
Provided professional customer support, resolving billing and technical issues efficiently.
Assisted customers with technical issues by diagnosing problems and guiding solutions.
Demonstrated clear and empathetic communication in high-pressure call center environment.
Operated complex systems like CSG ACSR to facilitate customer data handling and service management.
Handled inbound customer calls in a high-volume call center environment., Provided technical troubleshooting and step-by-step assistance., Resolved billing, service, and technical issues efficiently., Delivered professional and empathetic customer service., Management of complex systems such as CSG ACSR.
Bachelor of Law
Bilingual High School Diploma
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Resolved customer conflicts through active listening and problem-solving techniques.
