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Wes
Front Office Team Member
Contato
Competências
Demonstrated experience with Administrative Support.
Demonstrated experience with Scheduling & Payroll Coordination.
Demonstrated experience with Records & Documentation.
Demonstrated experience with Operations Coordination.
Demonstrated experience with Data & KPI Reporting.
Formação acadêmica
Resumo
Front Office Team Member open to new opportunities
Experiência
Store Manager
Helped launch a flagship travel-retail concept, establishing day-to-day operating procedures and coordinating opening logistics.. Coordinate schedules and payroll for a team of seven, balancing staffing needs with peak passenger volume and business priorities.. Analyze passenger traffic, sales results, and performance indicators to set goals, evaluate results, and support operational decisions.. Recruit, coach, and develop six Beauty Advisors and an Assistant Manager; communicate priorities, expectations, and performance feedback.. Coordinate inventory levels and seasonal merchandise with retail partners; support accurate stock planning and product availability.. Established shipment-receiving procedures aligned with airport SIDA requirements and maintain operational processes for the store.
Counter Manager
Coordinated spa events and store promotions, supporting client retention, sales activity, and cross-department collaboration.. Maintained client records and outreach using CCA and Saks Connect; annual beauty sales approached $300,000.. Trained new hires on counter operations, merchandising, event execution, sales practices, and clienteling procedures.. Provided coverage and operational support for Bobbi Brown, Estée Lauder, Tom Ford, and La Prairie when specialist coverage was unavailable.
Brand Ambassador
Used clienteling systems and social selling to maintain client relationships, coordinate outreach, and promote launches and events.. Supported event planning and execution, client appointments, and cross-team selling initiatives.. Maintained communication between the brand and store associates to support coordinated service and sales initiatives.
Brand Ambassador
Built repeat client relationships through clienteling systems, personalized consultations, and follow-up communication.. Coordinated makeup, fragrance, and skincare events, including Dior Prestige spa events, to support sales and client engagement.. Collaborated with store associates and brand partners to support promotions, client retention, and daily business goals.
Beauty Advisor
Supported store operations through inventory management, visual merchandising, point-of-sale transactions, and customer service.. Completed product training across multiple prestige beauty brands and delivered personalized product recommendations.
Beauty Advisor
Maintained inventory, executed planograms and visual merchandising, and processed markdowns and promotional price adjustments.. Used Oracle POS and supported customer retention through loyalty and credit-card program education.
Sales Associate
Supported daily store operations, inventory management, merchandising, store presentation, and customer transactions.. Helped execute event merchandising and worked toward sales goals and performance metrics.
Owner’s Assistant / Assistant Manager
Assisted the owner with paperwork, payroll tasks, scheduling, bank deposits, and store-budget procedures.. Created schedules for rental agents and helped coordinate staffing and day-to-day operations for a team of up to eight.. Supported recruiting, interviewing, onboarding, employee coaching, and disciplinary processes under the owner’s supervision.. Maintained relationships with other locations and supported corporate rental initiatives, vehicle walkthroughs, and rental turnover.. Worked toward rental and add-on targets while ensuring employees followed company procedures.