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Wendy
HR Case Management Specialist
Contato
Competências
Designs, develops, and implements content strategies to engage target audiences.
Oversees social media channels to increase follower engagement and brand presence.
Optimizes online content to improve search engine rankings and visibility.
Analyzes campaign metrics to inform strategic decisions and improve future efforts.
Formação acadêmica
Resumo
Experienced specialist in digital content creation, social media, and analytics.
Principais conquistas
- Led multiple digital marketing campaigns resulting in increased brand visibility.
- Managed social media platforms across different regions, boosting engagement metrics.
- Developed and executed content strategies that aligned with client branding goals.
Experiência
HR Case Management Specialist
Served as the primary point of contact for employee queries, ensuring accurate and timely resolution of cases., Collaborated with cross-functional HR and operations teams to improve service delivery and compliance with internal processes., Gained experience managing high-volume requests while maintaining accuracy and meeting KPIs.
Consultant
Coordinated and contributed to projects on Low Emission Development Strategies (LEDS), green jobs, CSR., Wrote case studies and reports highlighting private sector sustainability initiatives., Developed content for workshops and virtual courses on economic inclusion and sustainable development., Monitored project performance.
Consultant
Conducted quantitative and qualitative research on skills for green jobs.
Researched animal production sectors, supply chains, and certifications in Costa Rica.
Developed business plans for the Cleaner Production Award in Central America, including stakeholder engagement and sustainability assessments.
Market research on organic and Fair Trade products in Latin America; developed sustainability guides for producers.