Vuyelo

Customer Service

Handled customers’ internet and mobile telecommunications for the Metro by T-Mobile USA campaign.. Took customer payments, changed plans, and answered general enquiries.. Navigated the Metro Care system to resolve customer enquiries and used the Edge system to receive calls.

Passive House: Sales Agent

Found and qualified new leads through cold calls, networking, field visits, or digital channels.. Presented product features and benefits tailored to client needs.. Overcame customer objections and finalized contract terms.. Onboarded clients, provided post-sale support, and maintained long-term loyalty.

Delivered excellent service and solutions that met each customer’s individual needs.. Identified vulnerable customers and adapted approach, providing additional support when required.. Handled escalated customer queries with empathy and integrity.. Used product knowledge to proactively find answers and solve problems.. Worked to tight deadlines to respond to queries in good time and meet day-to-day service delivery targets.. Adhered to data protection and confidentiality laws as well as regulatory compliance.