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Victor
QA Supervisor
Contato
Puerto Plata, Puerto Plata, Dominican Republic
Disponível na CazVid
Competências
Customer Service ManagementAdvanced
Overseeing customer service teams and ensuring high-quality support.
Team SupervisionAdvanced
Managing and mentoring teams to achieve performance goals.
Communication SkillsExpert
Effective communication with clients and team members across various roles.
Telecommunications OperationsIntermediate
Experience in telecom service processes and client account management.
Formação acadêmica
Technician in Sales
UTESA
Completed 2006
Idiomas
Spanish100%
English100%
Resumo
Dedicated customer service professional with extensive supervisory experience in the telecommunications industry. Skilled in team leadership, client relationship management, and service quality assurance.
Principais conquistas
- Supervised customer service operations across multiple telecom companies
- Led teams at Marcom Telecom, Americall, ACS BPS Xerox, and Stream Global Services
- Managed client relationships and maintained service quality standards
Experiência
QA Supervisor
Marcom Telecom, Americall
2005
Customer Service
Stream Global Services
2007 - 2009
Habilidades
Customer Service ManagementTeam SupervisionCommunication SkillsTelecommunications Operations
Publicado na CazVid - 3 de jul. de 2025