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Victor
Coordinador CAT Back
Contato
Competências
Led end-to-end project lifecycle, including planning, execution, and delivery.
Applied Scrum and Kanban practices to improve team productivity and responsiveness.
Supervised and mentored cross-functional teams to achieve project goals.
Facilitated effective communication between technical teams and clients.
Formação acadêmica
Resumo
Dedicated project management professional with over a decade of experience leading software development projects.
Principais conquistas
- Led cross-functional teams to successfully deliver multiple software projects on time and within budget.
- Streamlined project workflows, reducing delivery time by 15%.
- Managed stakeholder communication and expectations for complex projects.
Experiência
Coordinador CAT Back
Prestar atención telefónica a usuarios en situaciones de emergencia vial, representando a diversas aseguradoras., Coordinar los servicios de asistencia en carretera, asegurando una atención oportuna y eficaz., Brindar información actualizada sobre los servicios en curso y realizó el registro de datos en tiempo real., Liderar y supervisar al equipo de agentes telefónicos para garantizar la calidad del servicio prestado.