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Verla
Customer Service Representative
Contato
Competências
Demonstrated experience with Customer Service.
Demonstrated experience with Technical Support.
Demonstrated experience with Sales.
Demonstrated experience with Cold Calling.
Demonstrated experience with Telemarketing.
Formação acadêmica
Resumo
Customer Service Representative open to new opportunities
Experiência
Customer Service Representative
Coordinated appointment scheduling for Pennsylvania residents seeking tax preparation assistance, ensuring efficient calendar management and client readiness.. Conducted preliminary eligibility screenings to verify residents' qualifications for tax services, facilitating a streamlined process for both clients and tax preparers.
Customer Service Representative
Managed a high volume of inbound customer inquiries, ensuring efficient order processing and issue resolution to maintain customer satisfaction.. Executed accurate and timely processing of customer refunds, demonstrating strong attention to detail and problem-solving skills.. Provided comprehensive support via email and live chat, effectively handling customer communication during peak seasons.
Customer Service Rep.
Addressed customer inquiries effectively, providing clear guidance on subscription management, including cancellations and bundling options.. Assisted clients with account updates, ensuring accurate and timely modifications of email address.. Delivered high-quality customer service, resolving issues with a focus on client satisfaction and information rentention.
Healthcare Enrollment Specialist
Provided comprehensive assistance to patients through inbound calls, addressing inquiries on health plan benefits and facilitating access to healthcare providers.. Assisted in navigating healthcare options by offering guidance on selecting appropriate physicians and dentists for patient needs.. Delivered exceptional customer service, ensuring patient questions were resolved efficiently and accurately.
Enrollment Specialist
Efficiently managed a high volume of inbound calls, providing comprehensive assistance with health benefits inquiries.. Facilitated customer access to healthcare providers by offering tailored guidance in locating physicians and dentists.. Ensured customer satisfaction by delivering clear, concise information and resolving issues promptly.
Vaccination Scheduler
Coordinated the booking and confirmation of COVID-19 vaccination appointments, enhancing community health initiatives.. Ensured accurate and efficient scheduling, facilitating patients' timely access to critical healthcare services.
E-Commerce Associate
Managed customer inquiries, providing comprehensive information on services and effectively handled account updates within a fast-paced e-commerce environment.. Facilitated customer service operations by accurately processing balance reward point additions and efficiently directing calls to appropriate departments.
Seasonal Customer Service Representative
Managed a high volume of inbound calls, ensuring customer inquiries and orders were addressed with accuracy and efficiency.. Facilitated seamless communication by directing calls to appropriate departments, contributing to improved service coordination.
Seasonal Customer Service Representative
Managed high-volume inbound customer inquiries, ensuring timely and accurate resolution of concerns and questions.. Provided exemplary customer service, maintaining professionalism and patience to enhance caller satisfaction and loyalty.
Customer Service Representative
Delivered comprehensive customer service and technical support, resolving issues related to internet connectivity and cable box functionality.. Enhanced customer satisfaction by effectively troubleshooting equipment malfunctions, ensuring timely restoration of services.