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Karen
Customer Service Expert Backoffice
Contato
Competências
Applied Power BI, Python, and Azure for data collection, cleaning, and analysis to support business decisions.
Provided solutions to complex customer situations, demonstrating problem-solving and communication skills.
Verified and validated official documents, training staff in review procedures to ensure accuracy.
Utilized Excel for data preparation, analysis, and reporting in various projects.
Formação acadêmica
Idiomas
Resumo
Experienced professional skilled in data analysis, business intelligence tools, and customer service. Proven ability to interpret data, support strategic decisions, and enhance team capabilities.
Principais conquistas
- Performed data analysis using business intelligence tools like Power BI, Azure, Databricks, and Python, supporting strategic decision-making.
- Collected, cleaned, and prepared datasets for analysis, ensuring data quality and readiness for insights.
- Trained inexperienced staff in technical document review procedures, improving team competency.
Experiência
Customer Service Expert Backoffice
Find solutions to complicated situations with customers.
Data Scientist / Data Analyst
Performed data analysis using business intelligence tools (Power BI, Azure, Databricks, Python), Collected, cleaned, and prepared datasets for analysis, Interpreted Power BI dashboards to support strategic decision-making
Verification Technician
Verified and validated official documents., Trained inexperienced staff in technical document review procedures.