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Valeria
Medical Interpreter and Virtual Assistant
Contato
Competências
Demonstrated experience with Customer Support.
Demonstrated experience with Issue Resolution.
Demonstrated experience with Lead Qualification.
Demonstrated experience with Client Follow-Up.
Demonstrated experience with Inbound Calls.
Formação acadêmica
Idiomas
Resumo
Medical Interpreter and Virtual Assistant open to new opportunities
Experiência
Medical Interpreter and Virtual Assistant
Coordinate scheduling and patient communication for 11 therapists across multiple active calendars.. Manage inbound calls and emails covering appointments, cancellations, rescheduling, and same-day changes.. Provide Spanish-English medical interpretation to support accurate communication between therapists and patients.. Keep patients, therapists, and internal staff aligned on schedule updates and key information.. Maintain accurate patient and appointment records while balancing shifting priorities throughout the day.
Client Communication and Lead Support
Managed prospective client conversations through Facebook and Instagram DMs in a remote sales support environment.. Qualified leads by assessing needs, goals, and readiness before scheduling sales calls.. Followed up consistently with prospects to maintain engagement and move conversations forward.. Tracked lead information and activity in CRM systems with clear context for the sales team.. Supported lead-generation campaigns by tracking conversations, appointments, and follow-ups.
Logistics Analyst
Coordinated shipping and distribution schedules while monitoring inventory and stock levels.. Tracked shipments and delivery performance to identify discrepancies, delays, and operational issues.. Worked with vendors and internal teams to resolve logistics issues and keep information current.. Maintained logistics records, reports, and operational documentation for daily workflow visibility.. Managed large volumes of inventory and product data in Excel using keyword-based organization.
Freelance Translator, English to Spanish and Spanish to English
Translate written and spoken content between English and Spanish across medical, legal, academic, and business contexts.. Research terminology and context to ensure translations remain accurate, clear, and appropriate for each audience.
Account Support
Supported e-commerce client accounts and customer service operations through clear communication and account assistance.. Coordinated logistics and order fulfillment while maintaining account information and operational records.