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Jezabel
Customer Success Manager (CSM)
Contato
Competências
Effectively managed client interactions through various channels, de-escalating concerns and maintaining satisfaction.
Provided comprehensive assistance including scheduling, data verification, and documentation in multiple settings.
Audited financial documents, verified transactions, and prepared reports in financial and managerial roles.
Supervised hotel staff and supported management operations, improving organizational efficiency.
Provided real-time bilingual interpretation with cultural accuracy, ensuring effective communication.
Formação acadêmica
Idiomas
Resumo
Versatile professional with over 5 years in customer success, virtual assistance, financial auditing, and management. Skilled in client relations, team supervision, and bilingual interpretation, delivering effective solutions across industries.
Principais conquistas
- Managed client communications at Martini Capital LLC, supporting credit repair processes and retention efforts.
- Handled diverse administrative tasks across multiple roles, including client onboarding, appointment scheduling, and complaint resolution.
- Supervised hotel operations and staff, implementing policies to improve efficiency and guest experience.
Experiência
Customer Success Manager (CSM)
Managed client communications for a credit repair company via email, calls, and text messages., Assisted with onboarding, kickoff calls, and progress review calls., Followed up on failed payments and account reinstatements., De‑escalated client concerns and objections while maintaining retention.
Virtual Assistant
Handled customer inquiries and appointment scheduling for multiple professionals., Addressed client complaints with a focus on resolution and satisfaction., Identified and verified customer information within internal databases.
Virtual Assistant (Weekends)
Provided information regarding medical services., Scheduled appointments for healthcare providers., Maintained clear and empathetic communication with patients.
Customer Service Representative (Part‑Time)
Assisted customers via phone and routed calls to appropriate departments., Resolved service issues and processed complaints., Accurately documented customer interactions in CRM systems.
Financial Audit
Audited multiple branches to ensure accuracy of sales reports., Verified deposits and reconciled financial statements., Prepared monthly and annual financial reports.
General Manager
Oversaw daily hotel operations, staff management, and budgeting., Implemented policies to improve efficiency and profitability., Developed marketing strategies and enhanced guest experience.
Management Assistant / Receptionist
Supported management in meeting organizational goals., Coordinated quality certifications and staff training programs., Supervised staff performance, inventory, accounts payable, and cash closings.
Bilingual Interpreter (Part‑Time)
Provided real‑time bilingual interpretation., Maintained cultural accuracy and professional tone., Complied with ethical standards and daily documentation.