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Sitiriah

Customer service

Contato

San José, San José, Costa Rica
Disponível na CazVid
Contato pela CazVid

Competências

Project ManagementExperto

Oversaw project planning, execution, monitoring, and closure for large infrastructure projects.

Budget AdministrationAvanzado

Managed project budgets, tracked expenditures, and implemented cost-saving measures.

Team LeadershipAvanzado

Led multidisciplinary teams to meet project goals within deadlines and quality standards.

Risk ManagementIntermedio

Identified and mitigated potential risks throughout project lifecycles.

Contract NegotiationIntermedio

Negotiated contracts with clients and vendors, ensuring favorable terms and compliance.

Formação acadêmica

High school (Ged, técnico-medio en electromecánica)
Colegio Técnico de San Sebastián
Completed 2001

Resumo

Construction project manager with over a decade of experience leading large-scale infrastructure projects, optimizing budgets, and managing diverse teams.

Principais conquistas

  • Led multiple large-scale infrastructure projects from inception to completion, ensuring compliance and quality standards.
  • Managed project budgets exceeding $50 million, optimizing resources and controlling costs.
  • Directed multidisciplinary teams, fostering collaboration and achieving project milestones on schedule.

Experiência

Customer service

Concentrix
Sep 2022 - Apr 2023

Persuade customers to upgrade service (medical insurance), Offer alternative medication options from branded to generic medications., Regular customer service, Offer different packages solutions to solve customer needs

Collection agent

Client services
Jul 2021 - Jan 2022

Handling accounts and documents., Offer different payment solutions to solve consumer needs, Collect owed money, Follow ups., Payment plans

RCM

Smile Direct Club
Feb 2018 - Aug 2019

Responsible for keeping track of money owed by customers, Preparing invoices and updating records., Handling accounts and documents., Contribute to the accurate preparation of bills receivable and safeguard the company's income., Advocate with insurance providers for dental plan payments.

RETENTIONS

Ballena Media
Nov 2017 - Feb 2018

Persuade customers to keep the service we offered, Regular customer service, Offer different packages solutions to solve customer needs

RETENTIONS

Vialinx
Aug 2019 - Aug 2020

Persuade customers to keep the service we offered, Regular customer service, Offer different packages solutions to solve customer needs

RETENTIONS

Teris global investment
Jan 2022 - Aug 2022

Persuade customers to keep the service we offered, Regular customer service, Offer different packages solutions to solve customer needs

INTERPRETATION

Transperfect
May 2017 - Dec 2017

Translate spoken sentences from English into Spanish and vice versa, Ensure that translation is accurate, Adapt translations to grade levels as instructed, Liaised all type of professionals and LEP, Interpreted questions, answers and concerns of LEP, Served as a cultural mediator where necessary

Habilidades

Project ManagementBudget AdministrationTeam LeadershipRisk ManagementContract Negotiation
Publicado na CazVid - 17 de mai. de 2026
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Contato Sitiriah