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Simon
RCM specialist
Contato
Competências
Led projects related to revenue cycle processes and customer support, ensuring timely completion and quality outcomes.
Facilitated clear communication with clients and team members to resolve issues efficiently and maintain client relationships.
Applied problem-solving skills to investigate claims issues and troubleshoot system problems effectively.
Provided technical assistance to customers, resolving system issues and ensuring client satisfaction at Concentrix.
Collaborated with cross-functional teams to improve process workflows and customer support operations.
Formação acadêmica
Idiomas
Resumo
Dedicated specialist with over 5 years of experience managing the revenue cycle in healthcare and providing technical support. Skilled in claim resolution, client communication, and problem-solving to enhance operational efficiency and customer satisfaction.
Principais conquistas
- Managed end-to-end revenue cycle at Healthprime Inc, ensuring accurate reimbursements and effective claim resolution.
- Analyzed and resolved denied/underpaid claims through thorough investigations and appeals, improving cash flow accuracy.
- Provided technical support at Concentrix, troubleshooting system issues and maintaining high client satisfaction.
Experiência
RCM specialist
Managed the full end-to-end revenue cycle process, ensuring timely and accurate reimbursement for healthcare services., Analyzed and resolved denied or underpaid claims by conducting thorough investigations and filing effective appeals.
BPO Advisor
Provided dedicated technical support and security guidance to customers of the Leaf security line., Troubleshot system issues, resolved customer inquiries, and ensured a high level of client satisfaction.