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Silvia
Sales Coach
Contato
Competências
Experiencia demostrada en Leadership.
Experiencia demostrada en Operations Management.
Experiencia demostrada en KPI Management.
Experiencia demostrada en Coaching.
Experiencia demostrada en Customer Experience.
Idiomas
Resumo
Sales Coach buscando nuevas oportunidades
Experiência
Sales Coach
Audit bottom-performing sales agents to identify conversion behaviors, performance gaps, and areas for improvement, providing targeted one-on-one coaching and feedback.. Develop and deliver sales refreshers to standardize processes, reinforce best practices, and improve conversion performance.. Partner with new hires during training and nesting, providing hands-on coaching focused on sales techniques, conversion drivers, and performance improvement.. Calibrate findings with Supervisors and Management, communicating sales conversion trends, root causes, and actionable opportunities to improve team performance.
Trilingual Customer Service Representative
Provided customer support in Spanish, English, and Portuguese.. Drove consultative sales and customer retention.. Resolved complex customer cases while maintaining high satisfaction levels.. Consistently achieved service and sales KPIs.
Telemarketing Supervisor
Led daily sales operations and ensured commercial target achievement.. Monitored KPIs to improve productivity and quality.. Supported recruitment, onboarding, and training initiatives.. Prepared executive reports for management decision-making.. Ensured compliance with operational procedures and company policies.
Contact Center Operations & Sales Manager
Led a hybrid team achieving a 95% customer satisfaction rating.. Drove the sale of travel packages, travel insurance, and value-added services through consultative sales strategies.. Managed operational and commercial KPIs to improve productivity and target attainment.. Implemented process improvements that enhanced response times and customer experience.. Coordinated operations with international teams.. Led recruitment, coaching, and development of high-performing teams.
Customer Service Team Manager
Led remote teams of more than 40 associates.. Managed performance metrics to improve productivity.. Partnered with Engineering and Operations to optimize processes.. Led recruitment, onboarding, and talent development.. Oversaw payroll and compensation audits.. Implemented employee engagement and recognition initiatives.