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Sierra
Guest Services
Contato
Competências
Demonstrated experience with Customer Service.
Demonstrated experience with Audience Engagement.
Demonstrated experience with Improv & Adaptability.
Demonstrated experience with Conflict Resolution.
Demonstrated experience with Live Event Operations.
Formação acadêmica
Resumo
Guest Services open to new opportunities
Experiência
Guest Services
Efficiently adapts in unpredictable live environments with up to 60 000 guests.. Creates positive customer experiences through active listening and personalized support.. Builds strong customer relationships by ensuring clients feel heard and valued.. Addresses guest concerns by listening carefully and providing thoughtful solutions including seat reassignment, accessibility support, wayfinding, and escalation when necessary.
Performer
Originated a principal role in an immersive theatre production and collaborated with the creative team.. Engages audiences of up to 60 participants through improvisation and interactive storytelling, responding in real time to participant cues and needs.. Adapts to technical issues, shifts logistics, and navigates complex audience dynamics while preserving the flow of the experience.
Host / Guest Experience
Delivered front-of-house guest experiences for immersive exhibitions serving individuals and groups of up to 200 visitors.. Addressed guest concerns with thoughtful solutions including refunds, exchanges, or escalation when needed.. Trained new team members on guest engagement, operational procedures, and conflict resolution strategies.
Brand Ambassador/Event Representative
Represents brands at festivals, conferences, and experiential marketing activations.. Communicates brand messaging while authentically engaging with targeted audiences through product demonstrations, sampling, and storytelling for various clients.