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Sheena
CSR - Customer Service Representative
Contato
Competências
Handled customer calls, maintained schedules, and provided excellent service in various roles.
Performed vital signs, administered medications, and supported daily patient activities as a CNA.
Managed scheduling, documentation, and multi-line phone systems in office and healthcare settings.
Created lesson plans and activities for children, maintaining a safe and engaging environment.
Utilized Word, Adobe Creative Suite, Dentrix, and medical imaging software to support work functions.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with experience in customer service, healthcare, and childcare. Skilled in communication, scheduling, patient assistance, and technical tools, committed to delivering quality support across various settings.
Principais conquistas
- Managed schedules and calls efficiently at Palmetto Exterminators, ensuring smooth office operations.
- Assisted patients with daily living, charting, and vital signs, providing comprehensive support as a CNA.
- Supported adults with IDD in achieving daily goals and maintaining a safe environment, using logging software.
Experiência
CSR - Customer Service Representative
Responsible for all pest control calls, Responsible for 4 technicians schedules, Maintaining a neat workspace, Multitasking between calls, Keeping up with paperwork, Recording daily work and entering it in
CNA - Certified Nursing Assistant
Assisted with daily living and care, Computer charting, Took vital signs regularly, Administered medicine, Provided a clean environment, Aided in lifting patients when necessary, Provided transportation, Maintaining a schedule for staff, Customer service
DSP (Direct Support Professional)
Helping adults with IDD by providing a safe work environment, Helping them with daily living skills, Helping them to reach their daily goals, Used the computer and software to log and record goals.
Teacher Assistant
Kept a safe and clean environment for children, Feed babies and managed feeding schedules, Managed and created a lesson plan, Teach children 6 weeks-6 months according to the lesson plan, Changed diapers in a timely manner, Created activities according to ages, Kept up with sleeping charts,...