Seski

Customer Service Consultant

Provided professional customer service through inbound and outbound telephone calls and email correspondence.. Processed customer requests and maintained accurate customer records on internal databases.. Verified customer information and ensured documentation was complete and accurate.. Followed up with customers regarding incomplete or incorrect information to ensure successful processing.. Handled customer enquiries and resolved complaints in accordance with company policies and service standards.. Captured and updated customer information while maintaining confidentiality and data accuracy.. Assisted with administrative duties including document management, record keeping, filing, and email administration.. Prepared reports and documented customer interactions for quality assurance and compliance purposes.. Worked collaboratively with internal departments to resolve customer issues efficiently.. Ensured adherence to company policies, regulatory requirements, and fraud prevention procedures.. Managed high volumes of customer enquiries while consistently meeting productivity and quality targets.