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Sergio
Team Leader Operations
Contato
Competências
Applied SEO best practices to optimize website content, improving search engine rankings.
Created engaging blog posts, social media content, and promotional materials for diverse audiences.
Managed brand presence across multiple platforms, increasing engagement and follower base.
Utilized analytics tools to monitor campaign performance and inform strategic decisions.
Formação acadêmica
Resumo
Experienced digital marketer with over five years developing and executing campaigns that boost online visibility and engagement. Skilled in SEO, content development, and data analysis to optimize marketing efforts.
Principais conquistas
- Developed and implemented SEO strategies that increased web traffic by 40% over 12 months.
- Led a social media campaign resulting in a 30% growth in followers and engagement.
- Managed email marketing campaigns with an average open rate of 25% and click-through rate of 10%.
Experiência
Team Leader Operations
Led and supervised teams of approximately 20 customer service agents, Monitored and analyzed KPIs including AHT, CSAT, QA, and adherence, Conducted one-on-one and group coaching sessions focused on performance improvement, Performed quality calibrations aligned with client standards, Managed disciplinary processes and performance improvement plans, Prepared and delivered operational reports, Maintained direct communication with the client