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Sello
Receptionist Front of House
Contato
Competências
Demonstrated experience with Communication skills.
Demonstrated experience with Excellent guest service and communication skills.
Demonstrated experience with Organisational / managerial skills.
Demonstrated experience with Proficient in handling bookings, payments, and guest records.
Demonstrated experience with Calm and professional under pressure.
Formação acadêmica
Resumo
Receptionist Front of House open to new opportunities
Experiência
Senior receptionist / Client Services Manager
Assisting the General Manager: Supporting GM in overseeing all aspects of the facility’s operations, including administration tasks, customer service, and staff management.. Managing front desk operations: Overseeing reception duties, including check-ins, membership enquiries and providing excellent customer services.. Staff Supervision: Screening candidates, onboarding new staff, training, scheduling, and supervising front desk staff to ensure smooth operations and customer satisfaction.. Member relations: Handling member concerns, feedback, and inquiries to maintain positive relationships and resolve any issues promptly.. Financial Management: Assisting in budgeting, financial reporting, inventory management, and revenue generating strategies to meet financial targets.. Facility maintenance: Ensuring cleanliness, organisation, and safety of the front desk, common spaces, training floor and changerooms.. Administration tasks: Handling banking reports, reconciling financial reports by providing daily feedback on daily sales, reporting weekly on reception key performance indicators, and driving target goal.. Collaborating with other departments: Coordinating with fitness instructors, personal trainers, and management to optimise member experiences and achieve business goals.. Problem-solving: Collaborating with the GM to address operation challenges, resolve conflicts, and implement solution to improve overall efficiency and member satisfaction.. Enforcing policies and procedures: Implementing and enforcing facility rules, safety protocols, and membership policies.. Event coordination: Planning and executing special events, classes, and promotion to enhance member engagement and retention.. Performance evaluating: Conducting performance reviews, providing feedback, and identifying opportunities for staff development.
Front Office
Excellent guest service and communication skills.. Proficient in handling bookings, payments, and guest records.. Calm and professional under pressure.. Strong teamwork and collaborating with housekeeping and management.. Attention to detail and strong problem-solving ability.. Familiar with hotel software systems and administrative processes.
Receptionist/Night Reliever
Managed late check-ins and early check-outs in accordance with hotel policies and procedures.. Provided professional customer service by assisting guests with enquiries, requests, and complaints.. Operated the Property Management System (PMS) to update bookings, cancellations, room changes, and guest profiles.. Processed guest payments, deposits, refunds, and invoices while ensuring accurate posting of all charges.. Balanced cash float and reconciled transactions to ensure correct financial reporting.. Performed night audit procedures including end-of-day system closure and report preparation.. Printed and compiled daily operational reports (occupancy, arrivals, departures, revenue summaries).. Conducted security checks and walkabouts to ensure guest safety and hotel security compliance.. Logged maintenance issues and communicated urgent faults to relevant departments for immediate attention.. Prepared handover reports and ensured smooth communication with morning shift staff and management.. Maintained a clean and presentable reception and lobby environment throughout the shift.