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Sebastian
Customer Service Representative Fraud Department
Contato
Competências
Applied statistical techniques and data visualization to support business decisions.
Performed data retrieval and management tasks for multiple projects.
Built complex spreadsheets, dashboards, and automation tools for data reporting.
Constructed models to assess financial performance and scenarios.
Formação acadêmica
Resumo
Skilled data analyst with a focus on financial data modeling, reporting automation, and data validation.
Principais conquistas
- Developed and maintained financial models improving decision-making processes
- Automated reporting systems reducing manual effort by 30%
- Led data validation and quality assurance for quarterly reports
Experiência
CUSTOMER SERVICE REPRESENTATIVE FRAUD DEPARTMENT
Customer service representative from the fraud department in a medium sized loan-credit company., Provision of a wide variety of services as fraud detection on customer accounts, taking claims, tracking customer accounts in order to take security actions or just follow up and customer service general care.
INFORMATIVE CUSTOMER SERVICE REPRESENTATIVE FOR APPLICATIONS
Customer service representative for the Walmart spark driver applicant support line with responsibilities as providing accurate and clear information to the caller about his/her application, car insurance validation in order to continue the application process, contact the customer via email regarding inquiries and escalating caller’s application when necessary.