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Ronal
Customer Care Advisor
Contato
Bogotá, Bogota D.C., Colombia
Disponível na CazVid
Competências
Project ManagementAvanzado
Directed software development projects, coordinating tasks, timelines, and resources to meet project goals.
Agile MethodologiesIntermedio
Applied Scrum and Kanban practices to improve team productivity and adaptability.
Team LeadershipAvanzado
Led diverse teams of developers, analysts, and testers to achieve project objectives.
Stakeholder CommunicationIntermedio
Facilitated communication between technical teams and clients to ensure alignment and expectations.
Formação acadêmica
High School Degree
Colegio Paulo Freire
Completed NOV 2018
High School Degree (With a Vocational Training in Systems Engineering)
Colegio Paulo Freire
Completed NOV 2020
Bachelor’s Degree in Foreign Languages [UNFINISHED]
Universidad Distrital Francisco José de Caldas
Completed APR 2022
Resumo
Experienced Project Manager specializing in IT and software projects with a strong record of delivering complex products efficiently.
Principais conquistas
- Led multiple software development projects from inception to deployment, ensuring on-time delivery and stakeholder satisfaction.
- Managed cross-functional teams to improve project workflows and efficiency, reducing project turnaround times.
- Developed and maintained project documentation, schedules, and resource plans, streamlining communication across teams.
Experiência
Customer Care Advisor
Scotiabank
APR 2022 - AUG 2023
Inbound Fraud Advisor
Scotiabank
AUG 2023 - OCT 2024
Inbound Fraud Junior Team Lead
Scotiabank
JUN 2024 - OCT 2024
Logistics Coordinator (Domestic)
Lean Solutions Group
JAN 2025 - PRESENT
Habilidades
Project ManagementAgile MethodologiesTeam LeadershipStakeholder Communication
Publicado na CazVid - 17 de mai. de 2026