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Roger
General VA Spanish Bilingual
Contato
Competências
Demonstrated experience with HubSpot CRM.
Demonstrated experience with Google Workspace.
Demonstrated experience with Microsoft 365.
Demonstrated experience with Asana.
Demonstrated experience with Power BI.
Formação acadêmica
Idiomas
Resumo
General VA Spanish Bilingual open to new opportunities
Experiência
Microsoft 365 Admin Support
Manage and resolve customer requests through tickets, email, chat, phone, and formal support channels.. Analyze customer issues and requirements to identify appropriate technical and business solutions.. Provide bilingual English/Spanish customer support to administrators and business users.. Support and manage multiple customers with Microsoft 365 services including Exchange Online, SharePoint, Teams, OneDrive, and domain management while maintaining service quality, prioritization, and timely resolution.
Microsoft 365 Technical POD Lead
Led and collaborated with technical support engineers and cross-functional teams to resolve complex customer issues.. Coordinated technical cases, priorities, and resources to ensure timely and effective customer resolution.. Supported team members through knowledge sharing, troubleshooting, and technical guidance.. Analyzed recurring issues and collaborated with internal teams to identify opportunities for process improvement.
Technical Service Engineer
Troubleshot and resolved technical incidents for customers and business partners, ensuring timely service delivery.. Collaborated with sales and commercial teams on customer-focused projects, supporting technical requirements and solution implementation.. Supported the management of inventory and service-related systems, maintaining accurate records and coordinating equipment availability.. Assisted with billing and invoicing processes, ensuring accurate information and coordination between technical and administrative teams.. Analyzed customer requirements and collaborated with different departments to identify solutions and improve service processes.. Coordinated with internal teams to ensure effective order, installation, service delivery, and customer support workflows.. Worked with multiple internal systems and databases to manage customer, service, inventory, and operational information.
Subject Matter Expert | Cloud Support Specialist | Technical Support Agent
Supported enterprise customers and technical teams across LATAM and international markets.. Served as a Subject Matter Expert, providing technical guidance, escalation support, and knowledge sharing.. Analyzed complex customer issues and collaborated with internal teams to deliver effective solutions.. Developed strong expertise in customer service, problem solving, technical support, and Microsoft cloud technologies.