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Richard
Help Desk Support Tier II
Contato
Competências
Configured and installed hardware components for desktops and servers.
Installed and managed operating systems, software applications, and network setups.
Resolved hardware, software, and network issues for users in various support roles.
Trained staff on new systems and documented support activities using ConnectWise.
Managed and updated databases, developed technical specs, and participated in proposals.
Formação acadêmica
Idiomas
Resumo
Experienced in hardware and software installation, troubleshooting, technical training, and support for diverse IT environments.
Principais conquistas
- Designed and installed computer hardware configurations across multiple roles
- Installed, configured, and troubleshot software and networking systems for various clients
- Provided remote and on-site support, troubleshooting hardware, software, and network issues
Experiência
Help Desk Support Tier II
Designing and installing computer hardware configurations, Installing software and networking systems, Troubleshooting network and software issues, Installing high-level software security systems, Training staff on newly installed hardware and software systems, Providing remote support abroad and...
IT Engineer
Designing and installing computer hardware configurations, Installing software and networking systems, Networking and servers management, Troubleshooting network and software issues, Installing high-level software security systems, Training staff on newly installed hardware and software systems,...
Technical Support Specialist | Alliant Systems – Remote
Resolved software issues efficiently via phone, email, and remote services, Guided users through complex technical challenges, Tailored data manipulations to meet specific customer needs, Assisted with customer onboarding, Installed and configured software, Empowered users through comprehensive...