Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Ricardo
Customer service rep
Currículo em vídeo
Customer service rep
Experience with Sales, upsales, tech support, troubleshooting, creating dispatch orders for satellite internet, collections, retentions, and dating site support.
Contato
Monterrey, Nuevo León, México
Aberto a trabalho remoto
Disponível na CazVid
Competências
Customer SupportAdvanced
Provided technical and general customer support through call center interactions.
Sales & UpsellingIntermediate
Engaged in sales, upselling, and retention processes to increase customer value.
Collections & RetentionsAdvanced
Managed collections processes and implemented retention strategies to maintain customer loyalty.
Quality AnalysisIntermediate
Conducted quality assessments to evaluate and improve call center service delivery.
Resumo
Experienced call center professional with over three years of supporting customers across sales, technical support, and retention, seeking remote opportunities.
Principais conquistas
- Gained experience in sales, upselling, tech support, and collections over three years.
- Handled diverse customer interactions including troubleshooting and retention strategies.
- Possessed roles in quality analysis, enhancing service standards and performance metrics.
Habilidades
Customer SupportSales & UpsellingCollections & RetentionsQuality Analysis
Publicado na CazVid - 3 de jul. de 2025