Phumelele

Intern

Answered telephone calls and assisted walk-in customers and visitors, responding to enquiries in a polite and professional manner.. Listened carefully to requests, identified the nature of each enquiry and provided clear information or directed people to the appropriate official.. Communicated with individuals from different backgrounds, using patience, courtesy and good interpersonal skills.. Assisted applicants with job and internship application enquiries, explaining relevant steps and directing them to the correct service points.. Followed up or liaised with relevant officials when further assistance or information was required.. Maintained a welcoming, tidy reception area and helped ensure customers and visitors received attentive service.. Worked with colleagues to support daily operations, follow workplace procedures and handle information responsibly.