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Paola
Telephone Operator
Contato
Competências
Demonstrated experience with guest assistance.
Demonstrated experience with customer inquiries.
Demonstrated experience with complaint handling.
Demonstrated experience with service quality.
Demonstrated experience with customer satisfaction.
Formação acadêmica
Idiomas
Resumo
Telephone Operator open to new opportunities
Experiência
Telephone Operator
Assist hotel guests by telephone, responding to inquiries and directing calls to the appropriate departments.. Coordinate guest requests with the relevant hotel teams and follow up to support timely service.. Communicate information accurately and professionally while maintaining a welcoming guest experience.. Manage multiple calls and requests in a fast-paced hospitality environment, prioritizing needs and maintaining service standards.. Handle guest concerns with discretion, empathy, and a solution-focused approach.
Call Center Agent
Provided customer support by handling inquiries and complaints while maintaining clear, professional communication.. Managed high-volume interactions with empathy and a focus on resolving customer needs efficiently.. Recorded customer cases accurately in internal systems and followed established service and quality procedures.. Used active listening and de-escalation skills to manage challenging interactions and support customer satisfaction.