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Pablo
Customer Support Representative
Contato
Competências
Oversees project planning, execution, and delivery, coordinating diverse teams and stakeholder requirements.
Effectively manages stakeholder communication, conducts meetings, and prepares project documentation.
Participates in and understands software development phases, from requirements gathering to deployment.
Leads project teams, assigns tasks, and mentors junior team members to enhance project delivery.
Formação acadêmica
Resumo
Experienced project manager with a strong background in IT and Software Development, leading cross-functional teams to deliver complex projects.
Principais conquistas
- Led multiple project teams resulting in successful delivery of software solutions on time and within budget
- Managed stakeholder communication and facilitated project scope adjustments effectively
- Grew from a team assistant to a senior project manager through progressive responsibility
Experiência
Customer Support Representative
Tech Support to Small Business, with Broadcast Signal and Modem and Internet issues
Restaurant General Manager
Full administration of the store, Payroll Management, Suppliers Management, Inventory and Cash Audit, Maintenance control, Product Cost, Responsible for the employee training and development, this to improve all of the restaurant areas, back and front of the house.
Operations Supervisor
Team Manager, lead the people to the best customer support to Restaurant Owners (Toast POS System), using SMART goals and continuous learning, Payroll, Candidate Interviews, As a Team Manager we were responsible for the performance based on daily, weekly, and monthly action plans, smart coachings and not losing an eye on learning development.