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Oscar
Property Operations & Owner Relations Coordinator
Contato
Competências
Demonstrated experience with Property Operations.
Demonstrated experience with Vacation Rental Operations.
Demonstrated experience with Property Readiness.
Demonstrated experience with Property Inspections.
Demonstrated experience with Maintenance Coordination.
Formação acadêmica
Idiomas
Resumo
Property Operations & Owner Relations Coordinator open to new opportunities
Experiência
PROPERTY OPERATIONS & OWNER RELATIONS COORDINATOR
Progressed from concierge operations into property operations, owner relations, and project coordination across approximately 100–150 vacation rental properties.. Coordinated maintenance, housekeeping, property readiness, inspections, and operational follow-up across a distributed vacation rental portfolio.. Used Guesty PMS to coordinate guest and property information and support operational requirements across departments.. Used Asana to organize tasks, priorities, projects, and collaboration with contractors, suppliers, and internal teams.. Served as a point of contact for property owners, providing updates, addressing questions, coordinating solutions, and maintaining follow-up on operational issues.. Handled property and operational issues by gathering information, coordinating appropriate resources, negotiating solutions, and maintaining follow-up until resolution.. Coordinated operational projects and property requirements with owners, contractors, suppliers, and internal departments.. Coordinated quotations and project requirements with contractors and suppliers while considering cost, availability, scope, and owner expectations.. Coordinated communication between maintenance, housekeeping, concierge, management, and other operational departments.. Developed and documented SOPs and operational procedures to improve service consistency and property operations.. Supported staff training and new-employee onboarding and provided practical process instruction.. Created a commission program for maintenance staff to support accountability and operational performance.. Reviewed owner reports and operational information and helped owners understand or resolve questions when necessary.. Provided practical English support and informal English training to staff to improve communication with guests and owners.
FRONT DESK SUPERVISOR / NIGHT MANAGER ON DUTY
Progressed into supervisory responsibilities within Front Office operations and regularly covered Night Manager duties.. Supported hotel-wide overnight operations, maintaining service continuity and coordinating responses to operational and guest-related issues.. Handled guest concerns and escalations, coordinating with the appropriate departments to resolve issues and maintain service standards.. Managed room assignments and supported operational decisions related to guest accommodations.. Coordinated communication between Front Office and other hotel departments during overnight operations.. Supported cash-control procedures and operational closing responsibilities.. Assisted with staff coordination, task follow-up, and service continuity during assigned shifts.. Worked independently during overnight operations while maintaining communication with management and relevant departments.
ASSISTANT FRONT OFFICE MANAGER
Supported Front Office operations under Forbes 5-Star service standards.. Coordinated room assignments and supported daily Front Office operations.. Managed guest escalations and coordinated solutions with other departments.. Supported staff scheduling and weekly Front Office coverage.. Coordinated group arrivals and operational requirements.. Supported service quality and consistency across Front Office operations.
TRAVEL AGENCY REPRESENTATIVE
Represented the travel agency on-site at Hyatt properties, providing direct guest support and coordinating services throughout the guest experience.. Coordinated tours, transportation, airport groups, welcomes, transfers, and VIP services.. Responded to guest questions, service requests, and complaints and coordinated solutions with hotel and travel-service teams.. Coordinated communication between guests, hotel departments, transportation providers, tour operators, and internal teams.. Supported airport groups and guest arrivals, ensuring transportation and welcome arrangements were coordinated appropriately.. Maintained direct communication with guests and operational partners to address changes and service requirements.
OPERATIONS & ADMINISTRATIVE COORDINATOR
Coordinate day-to-day commercial and administrative workflows involving customers, suppliers, quotations, orders, and delivery processes.. Coordinate suppliers and internal staff to support product availability, delivery requirements, and customer requests.. Develop and document SOPs, procedures, and workflows to improve consistency and operational efficiency.. Coordinate communication between customers, suppliers, and internal staff to resolve operational issues.. Support invoicing and administrative processes within the Mexican business and tax framework.. Independently researched and developed a digital quotation application to improve product lookup, supplier comparison, and workflow efficiency.. Identify operational needs and independently research tools and solutions to improve day-to-day processes.
REAL ESTATE ADVISOR
Managed active property opportunities through CRM systems from initial inquiry through negotiation and closing.. Coordinated property viewings and communication between buyers, property owners, developers, and legal/notary teams.. Tracked customer requirements, pending actions, documentation, and next steps throughout active opportunities.. Coordinated information between multiple stakeholders to keep property transactions moving forward.. Supported commercial and legal documentation throughout transactions.. Maintained accurate CRM pipeline information and timely follow-up across active client opportunities.
REAL ESTATE ADVISOR – MARKETING & SALES
Managed an active prospect pipeline using HubSpot CRM, with extensive daily use for structured customer follow-up and workflow tracking.. Coordinated customer communication and follow-up from initial inquiry through property visits and contract stages.. Tracked customer requirements, property visits, pending actions, and next steps through CRM records.. Created commercial presentations and digital materials to support customer communication and property sales operations.
FOUNDER & DIGITAL OPERATIONS / CONTENT STRATEGIST
Manage end-to-end operations for an independent digital media project, including research, planning, production, publishing, scheduling, workflow development, and independent integration of digital and AI-assisted tools.