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Oscar
Intake Specialist
Contato
Competências
Utilized SQL and Python to extract, analyze, and interpret large datasets for business insights.
Designed dashboards and reports in Tableau and Power BI to communicate key metrics effectively.
Prepared detailed reports and documentation to facilitate understanding among non-technical stakeholders.
Worked closely with cross-functional teams to identify data needs and deliver tailored solutions.
Formação acadêmica
Resumo
Dedicated Data Analyst with 5 years of experience in analyzing complex datasets, creating compelling visualizations, and delivering actionable insights. Proven ability to automate reporting processes and enhance decision-making capabilities.
Principais conquistas
- Led a project to automate monthly reports, reducing manual effort by 30%.
- Created dashboards that improved decision-making process for stakeholders.
- Progressed from Data Analyst to Senior Data Analyst, taking on more complex data modeling tasks.
Experiência
Intake Specialist
Handle inbound/outbound calls to qualify leads and capture key client details., Schedule appointments, confirm next steps, and maintain consistent follow-ups., Document timelines/issues with high accuracy and ensure smooth handoffs to internal teams., Communicate professionally with U.S. clients, managing expectations and guiding the process.
Supervisor — Amazon Campaign
Led agents in a KPI-driven operation (quality, coaching, adherence, attendance)., Managed escalations, improved team consistency, and supported daily reporting., Drove performance through feedback, QA mindset, and process discipline.
Customer Service Agent — Lyft Campaign
Resolved customer issues via phone/chat using strong de-escalation and resolution skills., Followed strict workflows and documentation standards in a fast-paced environment.
Sales Representative — Sprint Sales Campaign
Supported sales conversations through needs analysis and objection handling., Recommended plans/solutions aligned to customer needs in a sales environment.
English Teacher
Delivered structured English lessons and guided students through measurable progress., Strengthened coaching and communication skills for high-trust conversations.