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Nicolas
Virtual Executive Assistant
Contato
Competências
Provided technical and customer service support via phone and online platforms across multiple organizations.
Utilized Housecall Pro, Macy’s portal, and internal ticketing systems for client and service management.
Generated daily reports and maintained accurate records using Google Sheets, Drive, and Excel.
Demonstrated strong communication, empathy, and problem-solving in client and team interactions.
Effectively scheduled appointments and coordinated multiple tasks to meet deadlines.
Formação acadêmica
Idiomas
Resumo
Detail-oriented professional with over 5 years of experience supporting clients, managing schedules, and optimizing operational workflows using CRM tools, analytics, and communication skills. Excels in fast-paced environments and delivering high-quality service.
Principais conquistas
- Optimized technician routes and managed client records, enhancing operational efficiency at ColfFix.
- Maintained a high client satisfaction rate, consistently exceeding performance benchmarks at Macy’s and Capital One.
- Supervised inventory control and reporting, reducing stock discrepancies and improving supply chain accuracy at Truvant.
Experiência
Virtual Executive Assistant
Coordinate client appointments via phone, SMS, and email using Housecall Pro (CRM)., Optimize daily technician routes based on service location and job priority., Generate and organize daily job reports using Google Sheets and Drive tools., Manage client collections and follow-ups through outbound...
Customer Service Agent
Provided support to customers regarding orders, returns, and issue resolution via phone and online platforms., Collaborated with internal departments to solve escalated cases and deliver high-quality service., Managed support cases through internal systems and Macy’s company portal., Consistently...
Customer Service Agent
Handled cases related to fraudulent transactions, card theft, cancellations, and payment disputes., Collaborated with internal departments and external entities, including banks and legal teams, to resolve investigations., Accessed and managed confidential client information following strict...
Inventory Supervisor
Oversaw inventory control, part tracking, and data reporting using Excel and Outlook., Scanned and processed part entries and exits using the company’s internal inventory system., Conducted quality control checks by reviewing and comparing supplier part specifications., Generated daily inventory...