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Á

Ángel

Bilingual Agent

Contato

Santiago de Querétaro,Querétaro,Mexico
Disponível na CazVid
Contato pela CazVid

Competências

EnglishIntermediate

Demonstrated experience with English.

AdaptabilityIntermediate

Demonstrated experience with Adaptability.

ResponsibilityIntermediate

Demonstrated experience with Responsibility.

ProactivityIntermediate

Demonstrated experience with Proactivity.

CreativityIntermediate

Demonstrated experience with Creativity.

Formação acadêmica

Technical Degree
Colegio de Bachilleres
Completed Oct 2017
Degree
Technological University of Mexico
Completed Apr 2023

Idiomas

enNative

Experiência

Bilingual Agent

Webhelp
Jun 2023 - Dic 2023

Provided telephone support for the Cash App campaign as an agent, supporting clients across the U.S. with the use of the app and providing financial clarifications.

Data entry and warehouse assistant

Fresh Fruits and Vegetables
Jan 2021 - Sep 2021

Performed entry duties with orders from different cafeterias, managing inventory, rotations, route planning, and delivery schedules.

Sales Support

AlESEC México
Aug 2022 - Feb 2023

Supported a non-governmental organization in the sales area, connecting with various companies, offering agreements for foreign and local stays.

Quality Analyst

Webhelp
Dic 2023 - May 2025

Evaluated and provided feedback to agents on their various interactions, created multiple reports, and attended various sessions with agents, supervisors, and campaign representatives.

Sr Quality Evaluator

Concentrix
May 2025 - Now

Developed the Guess campaign, contributing to the training, preparation, and implementation of the required service level, conducted internal audits to coach agents and developed action plans for continuous improvement.

Habilidades

EnglishAdaptabilityResponsibilityProactivityCreativity
Publicado na CazVid - 17 de mai. de 2026
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Contato Ángel