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Nayeli
Subject Matter Expert / Engagement
Contato
Competências
Extensive experience developing interactive web features and single-page applications using JavaScript.
Built dynamic front-end interfaces with React, managing state and component architecture for large-scale apps.
Designed and implemented RESTful APIs, enabling client-server communication and data exchange.
Developed and optimized database schemas, queried data efficiently, and maintained data integrity.
Utilized Git for version control, collaborating seamlessly with teams on multiple projects.
Formação acadêmica
Resumo
A dedicated software engineer with 5 years of experience designing, developing, and maintaining web applications using modern frameworks and technologies. Skilled in managing full development cycles, from planning through deployment, with a focus on clean, scalable code.
Principais conquistas
- Led development of a customer portal that improved user engagement by 30%.
- Successfully migrated legacy systems to modern web architecture, reducing maintenance costs.
- Created scalable code modules utilized across multiple projects, enhancing code reusability.
Experiência
Subject Matter Expert / Engagement
Delivered training programs and mentored team members., Managed multiple projects under tight deadlines., Analyzed performance metrics to improve operations.
Technical Support Representative
Resolved device, network, and billing issues., Troubleshot issues on device-specific problems, network performance, and internet connectivity., Handled customer complaints and escalated issues according to procedures.
Supervisor of Operations
Maintained professional working relationships and promoted open lines of communication with staff., Conducted regular meetings with team members to discuss progress, address concerns, and set goals., Resolved conflicts between employees and departments.
Customer Service & Technical Support
Worked with coworkers to complete tasks., Demonstrated ability to manage multiple tasks while remaining adaptable and flexible., Responded quickly to meet customer needs and resolve problems., Employed strong multitasking abilities while managing multiple chats simultaneously., Handled escalated cases from customers regarding billing disputes professionally.