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Monserrat
Asociada de Servicio al Cliente
Contato
Competências
Delivered responsive solutions via calls and chat, effectively resolving customer inquiries and issues at Amazon.
Managed emails, schedules, documents, and databases efficiently in remote settings for varied clients.
Consistently demonstrated professional verbal and written communication in customer interactions and internal coordination.
Handled data entry, record updates, and database management to ensure accuracy and accessibility.
Prioritized tasks and managed multiple responsibilities effectively in remote and dynamic work environments.
Formação acadêmica
Idiomas
Resumo
Experienced in customer service, administrative tasks, and data management with a focus on effective communication and problem-solving. Proven ability to adapt swiftly and deliver quality support remotely.
Principais conquistas
- Provided high-quality customer support at Amazon through calls and chat, handling inquiries on orders, accounts, payments, and general support, meeting performance metrics.
- Managed email correspondence, scheduling, and document organization using Google Workspace and Microsoft Office as a remote administrative assistant.
- Ensured accurate record-keeping, task follow-up, and database management while maintaining professionalism and effective communication.
Experiência
Asociada de Servicio al Cliente
Brindó atención al cliente de alta calidad a clientes de Amazon por medio de llamadas y chat., Resolución de consultas relacionadas con pedidos, cuentas, pagos y soporte general, cumpliendo métricas de desempeño., Registro preciso de interacciones y mantenimiento de información actualizada en...