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Miguel
Logistics Coordinator at LEAN SOLUTIONS GROUP
Contato
Competências
Proficient in planning and managing shipment logistics to optimize delivery timelines.
Experienced in providing bilingual support, troubleshooting, and cross-selling to diverse customers.
Effective communicator across departments and with clients, ensuring clarity and efficiency.
Skilled in identifying issues quickly and implementing practical solutions.
Strong ability to coordinate multiple tasks and manage logistics operations smoothly.
Formação acadêmica
Idiomas
Resumo
Experienced in logistics coordination and bilingual customer support, adept at streamlining operations and enhancing customer satisfaction in diverse markets.
Principais conquistas
- Coordinated and tracked daily shipments, improving delivery efficiency.
- Streamlined communication between departments and external clients, enhancing operational flow.
- Managed customer inquiries and support, ensuring high satisfaction levels.
Experiência
Logistics Coordinator
Responsible for the day-to-day coordination, planning, and tracking of shipments. Managing communication across different departments and external customers.
Bilingual CSR Representative
Providing billing and technical support (cross selling) as 3rd party representative for an Internet service provider. Mainly assisting residential customers located in the US market.
Bilingual CSR – Chat Representative
Providing billing and technical support (cross selling) as 3rd party representative for an Internet service provider. Mainly assisting residential customers located in the US market.
Semi-Bilingual CSR Representative
Providing technical support as 3rd party representative for a transportation app. Assisting drivers and customers located in the LATAM market to resolve inquiries regarding their fares and account management.