Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Michael
Customer Service Advocate
Contato
Competências
Delivered comprehensive service solutions in healthcare and telecom sectors.
Ensured clear, effective communication with clients and providers in high-pressure environments.
Supported sales processes including troubleshooting, contract management, and customer satisfaction.
Provided technical assistance for telecom products and services, troubleshooting customer issues.
Applied management skills such as leadership, teamwork, and creativity in customer service roles.
Formação acadêmica
Idiomas
Resumo
Experienced customer service advocate with a focus on healthcare and telecom industries, skilled in technical support, sales, and client communication.
Principais conquistas
- Handled health insurance assistance and customer inquiries at United Health Care, managing complex coverage issues.
- Provided tier 1 & 2 sales support for Comcast Xfinity, improving customer experience and supporting contract upgrades.
- Served as Customer Service & Tech Support Agent at Allied Global, addressing technical and service inquiries
Experiência
Customer Service Advocate
Health and customer insurance assistance for clients in retirement programs and familiar plans., Coverages, disputes, In-Network facilities, scheduling appointments, drive pick ups, budget approvals and contacting providers.
Customer Service & Sales Agent
Worked for Comcast as a customer service rep and with a tier 1 & 2 in sales, Family and individual plans that then was upgraded to contracts in connected data for corporations., Customer service representative serving for Straight Talk and Tracfone Wireless, Troubleshooting, customer satisfaction and payments.