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Michael
Bilingual Interpreter with Strong Client Communication & Team Supervision
Contato
Competências
Delivered accurate English-Spanish interpretation in high-pressure environments for corporate clients.
Managed escalated client communications and maintained professional rapport across multiple platforms.
Tracked team performance metrics and prepared detailed KPI reports for management review.
Supervised sales teams, onboarded new staff, and documented processes to improve team operations.
Proficient in CRM management, Microsoft Office, Google Workspace, and AI productivity tools.
Formação acadêmica
Idiomas
Resumo
Experienced interpreter and team supervisor with a strong background in client communication, KPI tracking, and process documentation. Fluent in English and Spanish, adept at managing high-pressure situations and cross-cultural interactions.
Principais conquistas
- Provided real-time English-Spanish interpretation for U.S. clients, ensuring high accuracy and professionalism.
- Coordinated team operations and prepared KPI reports as Sales Supervisor, contributing to strategic decision-making.
- Supported onboarding and process documentation, enhancing team efficiency and communication at Teleperformance.
Experiência
ENGLISH-SPANISH INTERPRETER
Provide real-time interpretation for professional U.S. clients., Maintain neutral tone and high accuracy in high-pressure conversations., Support communication between executives and Spanish-speaking clients.
SALES SUPERVISOR
Coordinated daily team operations and performance tracking for U.S.-based campaign., Prepared structured KPI reports for management review and strategic decision-making., Managed escalated client communications ensuring professional resolution within 24 hours., Documented and tracked client cases...