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Mercy
Customer Care Rep
Contato
Competências
Provided customer support across telecom and logistics sectors, handling inquiries, updates, and issue resolution.
Managed import/export operations, documentation, and customs procedures using Sarah systems and industry best practices.
Directed pricing, sales, and documentation workflows, and coordinated with agents and internal teams for smooth operations.
Proficient in Microsoft Office Suite and fluent in English, supporting documentation, reporting, and communication tasks.
Led customer service teams, coordinated client updates, and supported managerial activities across multiple roles.
Formação acadêmica
Idiomas
Resumo
Detail-oriented professional with over 8 years in customer support, logistics, and operations management. Adept at streamlining processes, leading teams, and managing import/export workflows in dynamic environments. Committed to delivering high-quality service and operational excellence.
Principais conquistas
- Developed the operations department at STARTEK HONDURAS, improving team effectiveness.
- Managed diverse logistics functions including pricing, sales, and documentation for import/export at multiple companies.
- Led customer service teams, coordinating operations and maintaining high performance metrics each fiscal month.
Experiência
Customer Care Rep
Developed the operations dept as a Customer Care Rep, Managed the tech, billing, support area for Xfinity Mobile on Comcast campaign, Maintained high performance every fiscal month
Customer Service Team Leader
Coordinated every RO won as customer service at night, Provided status updates to all customers during the day
Operations General Manager
Managed pricing, sales, documentation for Import and export
Customer Service Officer
Managed pricing, sales, documentation for Import and export area, Handled customs documents on Sarah Systems
Customers Service Officer
Managed pricing, sales, documentation for Import and export area, Acted as General Manager assistant
Operations Coordinator
Managed the commercial area and also 3PA and WCA agents, Import and export