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Mateo
Representante Del Servicio De Atención Al Cliente Bilingüe
Contato
Competências
Experiencia demostrada en Customer Service.
Experiencia demostrada en Communication Skills.
Experiencia demostrada en Problem Solving.
Experiencia demostrada en Technical Support.
Experiencia demostrada en CRM Systems.
Formação acadêmica
Idiomas
Resumo
Representante Del Servicio De Atención Al Cliente Bilingüe buscando nuevas oportunidades
Experiência
Customer Service Representative
Handled inbound and outbound customer service calls assisting clients with account and purchase issues. Provided support for orders, refunds, billing questions, and general inquiries. Used CRM systems to document interactions and update customer information. Maintained high customer satisfaction by resolving problems efficiently. Followed company procedures and quality guidelines during all calls
Tech Support
Provided technical support to users of the Vista Higher Learning online platform. Assisted students and teachers with login issues, course access, and platform errors. Created and updated support tickets using CRM and internal systems. Guided customers step-by-step to resolve technical problems. Escalated complex issues to Tier 2 support when required. Maintained detailed notes of customer interactions and solutions provided. Ensured high customer satisfaction while meeting quality and productivity.
Administrator
Managed and organized customer records, documents, and internal files. Updated databases, contact information, and case notes using internal systems. Assisted with administrative tasks, reports, and daily office operations while supporting customer service processes