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Martin
Digital Marketer & Co-Founder
Contato
Competências
Demonstrated experience with Customer service and enquiry resolution.
Demonstrated experience with Customer relationship building and retention.
Demonstrated experience with Product information and clear explanations.
Demonstrated experience with Sales support, lead follow-up and conversion.
Demonstrated experience with Merchandise promotion and digital engagement.
Formação acadêmica
Idiomas
Resumo
Digital Marketer & Co-Founder open to new opportunities
Experiência
Digital Marketer & Co-Founder
Handled 200+ customer enquiries monthly, resolving questions and issues with a reported 95% satisfaction rate—experience directly relevant to welcoming shoppers and responding helpfully to product questions.. Supported sales through customer follow-up and multi-channel campaigns; verified leads and qualifiers and contributed to a quarterly sales pipeline of KSh 250,000.. Created promotional graphics and content for 50+ social media campaigns, helping present products and services clearly and attract potential customers.. Built and maintained websites and digital content, developing practical familiarity with technology products, online customer journeys and explaining technical information in accessible language.
Property Manager
Responded to 100+ tenant enquiries weekly and worked to resolve issues within 24 hours, maintaining a reported 90% satisfaction score.. Screened prospective tenants, conducted property tours and explained features and terms clearly—transferable skills for demonstrating products and helping customers make informed choices.. Maintained records for 500+ transactions and monitored budgets and expenses, demonstrating attention to detail, accountability and accurate record keeping.. Coordinated more than 300 maintenance requests and worked with service providers to ensure issues were followed through.. Used targeted advertising and customer communication to attract prospective tenants.
Personal Assistant (Remote)
Handled 100+ daily emails and voicemails, maintaining a reported 95% customer satisfaction rate.. Maintained a database of 500+ clients, supporting organised customer information and efficient follow-up.. Updated website content and developed branded materials to support clear communication and customer engagement.
Personal Assistant (Remote)
Resolved 90% of customer enquiries and complaints on first contact.. Organised filing systems for 500+ documents and compiled reports with improved data accuracy.. Managed social media accounts and customer communications to support outreach and engagement.
IT Intern
Tracked inventory for 100+ devices, maintaining accountability and supporting timely maintenance.. Installed software and configured printers for 50+ machines, and assisted users with technical issues.. Supported more than 200 users and assisted with equipment and event setups, building practical troubleshooting and user-support skills.