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Marlon
Customer Support Agent
Contato
Panamá, Panamá, Panama
Disponível na CazVid
Competências
Customer SupportIntermediate
Provided customer service and support at Sitel and Foundever, managing client inquiries and issues.
Technical SupportIntermediate
Delivered technical assistance at Dell, resolving customer technical problems effectively.
Helpdesk OperationsIntermediate
Operated helpdesk systems at Smithsonian Institute, supporting organizational IT and user needs.
Client CommunicationIntermediate
Communicated technical and customer information clearly to end-users in multiple roles.
Formação acadêmica
Degree in English with Emphasis in Translation
Universidad Latina de Panamá
Completed 2014
Resumo
Experienced support specialist with a track record of providing exceptional customer and technical support across diverse organizations.
Principais conquistas
- Progressed from Customer Support Agent to Tech Support Senior Associate, demonstrating skill development across multiple roles
- Gained experience supporting clients in both customer service and technical environments at notable organizations
- Handled diverse responsibilities across helpdesk, technical support, and customer support roles, showcasing adaptability and growth
Experiência
Customer Support Agent
Sitel
12/10/2010 - 11/15/2011
Helpdesk Operator
Smithsonian Institute
12/10/2012 - 05/17/2013
Tech Support Senior Associate
Dell
05/20/2013 - 01/13/2015
Customer Service Agent
Foundever
12/4/2023 - today
Habilidades
Customer SupportTechnical SupportHelpdesk OperationsClient Communication
Publicado na CazVid - 17 de mai. de 2026