Mariana

Administrative Assistant

Handled ongoing communication with clients and internal staff, professionally resolving requests and routing issues to the appropriate area when needed — directly transferable to managing customer inquiries across phone, email, chat, and SMS.. Maintained accurate digital and physical records through document control, file management, and data entry, ensuring information was complete and correctly logged — the same discipline required to document interactions in a CRM system.. Prepared internal reports and verified information for accuracy, supporting consistent, detail-oriented documentation practices.. Supported ISO 14001 Environmental Management System compliance: tracked requirements, collected evidence, updated documentation, and followed up on procedures until completion — comparable to completing and tracking required courses within a Quality Management System (QMS).. Supported the Blue Flag Ecological Program by organizing sustainability documentation and communicating eco-friendly practices internally, reinforcing strong written and verbal communication skills.. Assisted in compliance coordination during internal reviews, helping the organization meet established quality and procedural standards — experience directly relevant to adhering to Quality guidelines and SOPs.