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mariah
Licensed Inside Sales Specialist
Contato
Formação acadêmica
Resumo
Licensed Inside Sales Specialist open to new opportunities
Experiência
Licensed Inside Sales Specialist
Generated $6,000–$11,000 in monthly commissions by driving high-volume inbound and outbound sales using assumptive and consultative closing techniques.. Produced over 1 million in annual written premium through strategic bundling and full-circle protection education that built trust and long-term client relationships.. Excelled in high-pressure, competitive sales environments, consistently surpassing production and quality goals while maintaining compliance and customer satisfaction.. Mastered cross-selling and retention strategies across auto, home, renters, and umbrella policies, strengthening household penetration and revenue growth.. Trained and mentored colleagues on objection handling, system navigation, and sales psychology, improving team metrics and onboarding efficiency.. Skilled in navigating complex quoting systems, CRM tools, and predictive dialers to manage hundreds of customer interactions daily with accuracy and professionalism.. Maintained a flawless record of compliance, documentation, and ethical sales practices while adapting quickly to new performance standards and organizational changes.
Agent Team Member
Successfully met and exceeded monthly sales quotas.. Conducted comprehensive insurance policy reviews to identify coverage gaps and offer tailored solutions.. Provided exceptional customer service by promptly addressing inquiries and handling claims.. Collaborated effectively with team members to optimize workflow and streamline processes.. Maintained compliance with industry regulations and policy changes.. Utilized advanced software tools to generate accurate quotes and proposals.. Demonstrated expertise in auto, home, and life insurance products to educate clients.. Engaged in continuous training and development to enhance product knowledge and sales skills.. Managed a portfolio of clients, including policy renewals and cross-selling.
Supervisor
Spearheaded and directed a team of 30 customer service representatives towards achieving key performance indicators.. Monitored and evaluated employee performance, providing constructive feedback to optimize productivity.. Conducted comprehensive training programs for newly hired customer service representatives.. Resolved customer complaints promptly and effectively, escalating issues when necessary.. Generated weekly reports on team performance, identifying areas of improvement and implementing corrective measures.. Managed cash handling procedures, ensuring accurate and secure till bank transactions.. Developed and managed daily schedules and breaks to optimize workforce utilization.
Supervisor
Trained and coached team members on sales techniques, product knowledge, and customer service to ensure consistent delivery of exceptional experiences.. Engaged customers by creating a welcoming and inviting atmosphere, actively listening to their needs, and recommending personalized solutions.. Consistently upsold products resulting in increased sales revenue and exceeded daily goals by triple digits.. Provided a unique and memorable experience for customers by going above and beyond their expectations.. Managed daily banking deposits, reconciled cash registers, and maintained accurate inventory records.. Compiled and analyzed sales data, and reported statistics to corporate headquarters on a regular basis.. Fostered a team-oriented culture, promoting teamwork, communication, and collaboration to drive success.
Rehab Tech
Transported patients safely to and from rehabilitation appointments using wheelchairs, ensuring their comfort and well-being throughout the process.. Assisted physical therapists (PT) and occupational therapists (OT) with rehabilitation therapies and exercises, working under their direction to ensure that patients received the appropriate level of care and attention.. Maintained a clean and organized rehabilitation area, ensuring that equipment was properly stored and readily available for use by the therapy team.. Monitored patients' progress during therapy sessions and reported any changes or concerns to the therapy team, providing valuable feedback for adjusting treatment plans and goals.. Coordinated with other healthcare professionals, including nurses, doctors, and social workers, to ensure that patients received comprehensive care that met their individual needs.. Communicated with patients and their families, providing emotional support and reassurance during what can be a challenging and stressful time.
Paralegal Assistant
Produced accurate and timely transcripts of legal proceedings, including hearings, depositions, and trials, utilizing transcription software and equipment.. Oversaw and delegated loan processing tasks, ensuring compliance with relevant laws, regulations, and internal policies.. Managed filing and organizing of legal documents, contracts, and agreements, maintaining efficient and accessible document management systems.. Acted as a receptionist, answering phones, greeting clients, and directing inquiries to the appropriate parties.. Controlled confidential information release, maintaining strict confidentiality of sensitive information in accordance with legal and ethical guidelines.. Managed new discovery requests, coordinating with other departments and outside counsel to gather and provide relevant information.. Filed legal documents electronically in WICAS, ensuring compliance with court rules and procedures.