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Maria
Customer service agent
Contato
Mexico City,Mexico City,Mexico
Disponível na CazVid
Competências
Customer ServiceAdvanced
Expert in resolving customer issues and providing exceptional service.
SalesAdvanced
Proficient in upselling and achieving sales targets across various platforms.
Billing ManagementIntermediate
Skilled in managing billing inquiries and resolving discrepancies efficiently.
Bilingual CommunicationExpert
Fluent in both English and Spanish, facilitating effective communication with diverse customers.
Technical ProficiencyIntermediate
Knowledgeable in Windows 8 and various customer service software.
Formação acadêmica
A
Edison High School
Completed 2004
Idiomas
InglesFluent
SpanishFluent
Resumo
Maria is a seasoned customer service agent with over 5 years of experience in the customer support industry, dedicated to enhancing customer satisfaction and achieving sales targets.
Principais conquistas
- Successfully managed customer inquiries and issues, resulting in a 20% increase in customer satisfaction scores.
- Streamlined billing processes, reducing complaint resolution time by 30%.
- Achieved sales targets consistently, contributing to a 15% increase in overall revenue.
Experiência
Customer service agent
At&t
2018 - 2019
Customer services. Plan change. Directv. Billing. Sales
Customer Service Agent
Alorica
2016 - 2018
Sales. Refunds. Replacement. Billing
Agent
T-Tech
2014 - Present
Sales. Replacement. Billing
Habilidades
Customer ServiceSalesBilling ManagementBilingual CommunicationTechnical Proficiency
Publicado na CazVid - 20 de mai. de 2026