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Marcela
Customer Service Representative
Contato
Managua, Managua Department, Nicaragua
Disponível na CazVid
Competências
Customer ServiceIntermediate
Provided support and assistance to customers, ensuring satisfaction and issue resolution.
Sales ManagementBeginner
Managed sales activities and client engagement as part of a sales team.
Administrative SupportIntermediate
Handled administrative tasks for a law firm, including document management and scheduling.
Basic Office SoftwareIntermediate
Proficient in Word, Excel, PowerPoint, and Internet for daily operational tasks.
Formação acadêmica
Fourth Year of Communication
UCA
Resumo
Dedicated professional with experience in customer service, sales, and administrative roles across BPO and legal environments. Skilled in client support, team coordination, and administrative tasks.
Principais conquistas
- Progressed from Customer Service Representative to Sales Manager and Administrative Collection Manager at OPTICAL L BPO.
- Gained diverse experience across customer service, sales, and administrative management in BPO industry.
- Supported legal operations as an Administrative Assistant in a law firm.
Experiência
Customer Service Representative
OPTICAL L BPO
November 18, 2022 - September 08, 2023
Customer Service., Sales Manager., Administrative Collection Manager.
Administrative Assistant of a Law Firm
CONFIAME
September 18, 2023 - June 15, 2024
Habilidades
Customer ServiceSales ManagementAdministrative SupportBasic Office Software
Publicado na CazVid - 3 de jul. de 2025