Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Manuel
Virtual Customer Service Representative
Contato
Competências
Delivered in-bound customer support, resolving inquiries and coordinating communication efficiently.
Handled customer data entry, updates, and record-keeping using various CRM systems.
Provided English-Spanish translation and interpretation to facilitate customer interactions.
Scheduled, confirmed, and rescheduled appointments aligning with process procedures.
Coordinated communication between customers and departments while maintaining detailed records.
Formação acadêmica
Idiomas
Resumo
Dedicated Customer Service Representative with extensive experience handling high-volume calls, managing CRM systems, and providing bilingual support. Skilled in communication, conflict resolution, and data management, committed to delivering excellent client support.
Principais conquistas
- Handled 60-70 inbound calls daily, providing multilingual assistance and maintaining high customer satisfaction.
- Managed customer data and interactions via CRM systems, ensuring accuracy and confidentiality.
- Provided real-time English-Spanish interpretation, improving communication with diverse clients.
Experiência
Virtual Customer Service Representative
Handled 60–70 inbound calls per day providing customer assistance in English., Managed customer information and interaction logs using CRM systems., Scheduled, confirmed, and rescheduled appointments based on established procedures., Responded to common inquiries regarding services, processes, and...