Magdaleno

Medical Interpreter

Provide clear interpretation between LEP and Rep (Dr or Nurse)

Tech Support Agent

Medical Interpreter

Provided the service of interpreter between the patient and the doctor, interpreting what the patient said to the Dr in Spanish to English and vice versa.. Filed a ticket with the most details possible and added the full name of the patient.. Used sophisticated software to establish communication via camera with the patient and doctor.

Senior Process Executive

Provided support for Company clients using the service via email, answering their questions and guiding them via zoom step by step to complete the process they were having issues with.. Provided support via phone call if the client required a call back.

Help Desk Associate L1

Provided technical support for a retail store company located in the USA, troubleshooting desktop computers, laptops, routers, scales, Self checkout machine(SCO), and more complicated software issues.. Assisted associates with problems related to their schedules and hours missing.

Production Team Leader (PTL)

In charge of people who just finished training and were moved to the operations floor, providing support and answering their questions.. Assisted representatives with escalations when customers needed to speak to a supervisor or manager.. Worked with the QA team to analyze and ensure agents reached the monthly goals requested by the client.

Paralegal Interpreter

Provide professional Spanish-English interpretation support in legal and paralegal settings.. Facilitate clear and accurate communication between Spanish-speaking individuals and legal professionals.

Senior Process Executive

Supported company clients through email, phone, and Zoom, answering questions and guiding them step-by-step through processes.. Escalated software bugs through Jira and managed tickets using Salesforce.. Used Active Directory when additional client assistance was required.