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Luis
Freelance Bilingual Customer Service
Contato
Competências
Provided customer assistance, resolution, and retention across various roles, ensuring high client satisfaction.
Developed and qualified leads, negotiated contracts, and upsold products in energy and telecom industries.
Maintained and strengthened customer relationships through professional communication and service excellence.
Delivered clear, persuasive communication to meet customer needs and facilitate negotiations.
Conducted research to identify potential clients and market opportunities for business development.
Formação acadêmica
Idiomas
Resumo
Experienced in telecom and energy sectors, specializing in customer retention, sales growth, and client engagement.
Principais conquistas
- Consistently achieved 140% of sales targets over three consecutive months at Teleperformance and AGR Colombia.
- Handled inbound and outbound calls for US-based clients, ensuring customer satisfaction and retention.
- Generated leads through cold calling and market research, supporting business growth and client engagement.
Experiência
Freelance Bilingual Customer Service
Provided inbound and outbound call servicing for US-based clients., Enhanced customer retention through upselling and loyalty programs., Delivered clear, persuasive communication to meet customer needs and negotiate effectively., Met and exceeded key performance indicators (KPIs) such as AHT, Hold...
Business Development Specialist
Generated and qualified leads through cold calls and inbound calls., Consistently achieved 140% sales targets for three consecutive months., Delivered outstanding customer service, earning 97% positive feedback., Negotiated proposals and contracts while promoting company products and services.,...
Energy Sales Representative
Generated leads and conducted cold calling to drive sales., Exceeded sales goals, achieving 140% targets over three months., Conducted market research to identify and engage potential clients., Promoted company products while maintaining strong client relationships.
Customer Service Representative
Addressed and resolved customer concerns with empathy and professionalism., Opened new customer accounts and promoted products effectively., Prepared detailed reports based on customer interactions., Maintained a positive attitude, ensuring high levels of client satisfaction.