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Luis
Driver Assistant
Contato
Competências
Effectively interacted with diverse customers across retail and logistics sectors, resolving inquiries professionally.
Supported delivery and hospitality operations by coordinating schedules and maintaining operational flow.
Applied fundamental programming skills to assist with internal support tasks and process automation.
Demonstrated leadership during team training and managed operational efficiency initiatives.
Led training efforts for new employees and resolved complex customer and logistical issues effectively.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 5 years of experience supporting logistics, customer service, and operational efficiency in e-commerce, retail, and hospitality sectors. Skilled in communication, team training, and process improvement, with a proven ability to handle diverse customer needs and...
Principais conquistas
- Supported Amazon delivery operations, ensuring timely package distribution and customer satisfaction.
- Assisted Macy’s credit account management, contributing to customer retention efforts and account servicing.
- Helped tenants via Booking.com platform, utilizing internal software to meet customer needs efficiently.
Experiência
Driver Assistant
Supported delivery operations, ensuring efficient and on-time package distribution., Provided excellent customer service by addressing inquiries and resolving delivery-related issues., Trained and supported new employees, improving team performance and compliance with company standards., Worked...
Bilingual Customer Service Representative
Assisted customers with sales related to Macy’s Store., Part of the retention team for Macy’s, helping customers manage and pay their credit card accounts.
Bilingual Customer Service Representative
Assisted tenants using the hospitality platform Booking.com., Used internal software to make changes and provide support according to customer requests.