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L

Lexa

Dispatcher / Operations Coordinator

Contato

Cali, Valle del Cauca Department, Colombia
Aberto a trabalho remoto
Disponível na CazVid
Contato pela CazVid

Competências

Transportation dispatch and trip coordination

Experiencia demostrada en Transportation dispatch and trip coordination.

Driver and provider communication

Experiencia demostrada en Driver and provider communication.

Scheduling, routing, and trip monitoring

Experiencia demostrada en Scheduling, routing, and trip monitoring.

Issue resolution and escalation

Experiencia demostrada en Issue resolution and escalation.

Service-quality and incident documentation

Experiencia demostrada en Service-quality and incident documentation.

Formação acadêmica

TEFL/TESOL Teacher Training Program
ISSO Institute
Secondary education
Coomeva School, Colombia
Elementary and middle-school education

Idiomas

SpanishNativo
EnglishAvanzado

Resumo

Dispatcher / Operations Coordinator buscando nuevas oportunidades

Experiência

Dispatcher / Operations Coordinator

Desert Coach Transportation
Ene 2015 - Presente

Coordinate ride assignments and organize trips based on schedules and locations.. Communicate with drivers and transportation providers to support timely pickups and service delivery.. Provide drivers with destination and routing assistance and help resolve scheduling issues.. Monitor trip progress and service quality using phone, radio, and other communication channels.. Record trip details, including departure times, destinations, expected return times, and service incidents.. Document provider no-shows and on-time-performance issues and report them to the appropriate manager.. Provide feedback on driver performance and escalate operational problems as needed.. Dispatch markets: Fort Lauderdale, New York, Denver, Seattle, Ohio, Phoenix, and Salt Lake City.

Bilingual Commercial Advisor — DIRECTV, DISH, and Internet Products

Alliance Technology Group
Mar 2012 - Sep 2012

Contacted customers in the United States to explain and offer television and internet products.

Bilingual Customer Service — Hello Doctor / Affordable Care Act

Alliance Technology Group
Jun 2013 - Dic 2013

Provided information to people in the United States about health-reform changes and related services.

Commercial Assistant

Confecciones JACA'S
Feb 2014 - Nov 2014

Supported customer service and information-management activities.

English Tutor & Translator

Provided English-language academic support to children, teenagers, and adults.. Translated English-language texts.

Habilidades

Transportation dispatch and trip coordinationDriver and provider communicationScheduling, routing, and trip monitoringIssue resolution and escalationService-quality and incident documentation
Publicado na CazVid - 29 de out. de 2026
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Contato Lexa